Effective Date: October 5, 2024
Introduction
At Flexstay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our mobile application (collectively referred to as the “Services”).
Information Collection
We collect two types of information:
Personal Information
- Name
- Email address
- Phone number
- Password (encrypted)
- Payment information (tokenized)
We collect personal information from you when you:
- Create an account
- Make a booking
- Contact customer support
- Participate in surveys or promotions
Non-Personal Information
- Device type and operating system
- Browser type and version
- IP address
- Location (city, state, zip)
- Search queries
- Booking history
- Cookies and analytics data
Use of Information
We use your information to:
- Provide and improve our Services
- Process bookings and payments
- Communicate with you (customer support, updates, promotions)
- Personalize your experience
- Comply with legal obligations
- Prevent fraud and ensure security
Disclosure of Information
We may disclose your information to:
- Hotel and home stay providers (for booking purposes)
- Payment processors (for payment processing)
- Service providers (customer support, analytics)
- Law enforcement agencies (if required by law)
- Potential buyers or investors (in case of merger or acquisition)
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption (SSL/TLS)
- Secure payment gateways
- Firewalls
- Access controls
- Regular security audits
Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.
Your Rights
You have the right to:
- Access and update your information
- Request deletion of your information
- Opt-out of marketing communications
- File a complaint (contact our Data Protection Officer)
Cookies and Analytics
We use cookies and analytics tools to improve our Services and personalize your experience.
Changes to this Policy
We may update this Privacy Policy from time to time.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at:
- Email: flexstayhah@gmail.com
- Address: 1350 E. Flamingo Road, #3232, Las Vegas, NV 89119
Acceptance
By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Last updated: October 5, 2024